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Hospital Assures Performance and Availability Across ISP Circuits

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E N T E R P R I S E l CASE STUDY l Customer Profile For more than 75 years, this US healthcare has been dedicated to treating the youngest, most seriously ill and injured children in their geographic area, from its neonatal intensive care unit to its pediatric organ transplant center. Renowned for pediatric specialties in cardiology, cancer, and orthopedics, among others, the 6,000 employees and 850 medical professionals of this teaching hospital treat nearly 100,000 patients a year. Their scope of operations is substantial, with a 600-bed hospital facility and an ambulatory care center, along with 40 off-site clinics in their service area. There is no doubt that this staff depends on the digital services supporting campus-wide connectivity to ensure treatment, diagnostic tests, scheduling, and prescription services all operate as efficiently as possible to optimize the patient-care experience. The Challenge This healthcare was facing several challenges. • Their performance management tool had been end-of-lifed by the vendor, and the IT staff needed a new solution that would meet their current and future requirements. • Recent and ongoing data center transformations, including a new data center – Cisco ® Application Centric Infrastructure (ACI) software-defined networking (SDN), several new Internet of Things (IoT) projects, and ongoing security initiatives all required sophisticated visibility. • The on-campus and remote performance of their Internet Service Provider (ISP) circuits, all of their healthcare and patient-focused applications, including their Cerner Electronic Medical Records (EMR) application and voice over IP (VoIP) services, and their technology initiatives were of utmost importance when considering their next- generation services assurance solution. OVERVIEW The Challenge • Previous performance management tool end- of-life and needed replacing • Several digital transformations in data center and IoT devices also required visibility The Solution • nGeniusONE ® Service Assurance platform • NETSCOUT ® Certified InfiniStreamNG ® software appliances • Certified nGenius ® 5010 nGenius Packet Flow Switches The Results • Protecting security of IoT devices with access to packet data for analysis • Ensuring performance & availability of services in the core and ISP access Hospital Assures Performance and Availability Across ISP Circuits With NETSCOUT Visibility from nGeniusONE and nGenius Packet Flow Switches

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