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Government Agency Resolves VPN Performance Issues With NETSCOUT Visibility

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E N T E R P R I S E l CASE STUDY l Customer Profile This government agency information technology (IT) team provides critical services, including deploying network infrastructure and essential application resources for use by employees located throughout the United States. While many of the agency's employees are centralized, others are frequent travelers, connecting to the data center from airports, remote sites, and even home offices. There are also several dozen branch offices that depend on resources provided by this IT group. As much of this agency's work can be unpredictable, so too are the hours they work, necessitating this exceptional IT staff to maintain a strategic 24 x 7 operation. For several years, this IT staff has depended on NETSCOUT's nGeniusONE Service Assurance solution and strategically deployed InfiniStreamNG appliances to help ensure the performance of the agency's business applications and services. The Challenge Just prior to the COVID-19 outbreak, the IT team became concerned with emerging trends in traffic flows and bandwidth utilization. The agency was experiencing an increase in remote users at that time and it was corresponding to increased traffic volumes accessing agency resources in the data center. IT was seeing network traffic and bandwidth issues surfacing in key enterprise areas that were tied to their remote users accessing applications. These changes in volume were presenting significant performance and availability challenges for the IT staff to deal with and merited closer evaluation. OVERVIEW The Challenge • Employees experiencing poor quality performance over VPN • Bandwidth contention issues at agency internet circuits The Solution • nGeniusONE ® Service Assurance platform • InfiniStreamNG ® appliances The Results • Ensure bandwidth availability over VPNs for quality performance of agency applications for remote employees • Avoided costly bandwidth increases Government Agency Resolves VPN Performance Issues With NETSCOUT Visibility nGeniusONE Provides Analysis for Making Informed, Cost-Effective Decisions

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