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US Energy Company Tackles Multiple Migrations

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E N T E R P R I S E l CASE STUDY l Customer Profile One of the largest energy companies in the U.S., this organization provides electrical power transmission and distribution generation to millions of customers over hundreds of thousands of transmission lines across multiple states. For this energy company, technology is a critical part of the business for smart meter data collection, outage management systems, electric and power grid management systems, customer billing applications, contact centers, and agents. Disruptions of any kind in their complex enterprise environment is unacceptable. The Challenge The organization relies on NETSCOUT ® nGeniusONE with Adaptive Service Intelligence™ (ASI) in their Data Centers to provide valuable packet-based intelligence to the Network, Application, Security, and Server/Virtualization teams. IT initiated several migration projects to complete aggressive initiatives that support their digital transformation for improved customer experience: • Migrate applications to Microsoft ® Azure. Their corporate web site was a critical migration, since it serves as the "customer front door" to several self-service applications • Upgrade Contact Center, which has over 500 Customer Service Representatives who receive thousands of calls a day, to a SIP VoIP platform • Modernize the data center to leaf/spine architecture, with servers at the top of the rack, to give IT greater visibility to all traffic OVERVIEW The Challenge • Ensure visibility during and after migrations and other DX projects • Root cause of issues difficult to identify in large diverse network and complex application base, all supported by distributed IT teams The Solution • nGeniusONE ® with Unified Communications and Virtual nGeniusONE • InfiniStreamNG ® Software for Certified appliances • vSTREAM™ virtual appliance • Packet Flow Operating System • nGenius ® PULSE The Results • Visibility to 90% of relevant traffic, which enabled improved teamwork across IT and application triage across multi-tier applications • Reduced MTTR with nGeniusONE and nGeniusPULSE baselining and alarming US Energy Company Tackles Multiple Migrations NETSCOUT Solutions Deliver Visibility

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