Case Studies

Industry-Leading Online Financial Services Company Banks on Actionable Visibility to Deliver Superior Customer Experience

NETSCOUT Case Studies

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E N T E R P R I S E l CASE STUDY l This major online financial services company is one of the largest mortgage lenders in the U.S. Ninety-eight percent of their home loans are originated online. The company's loans are generated out of data centers in several major cities. The Challenge As an iconic online mortgage company - offering a wide range of services, including pre-qualification, real-time quotes, diverse loan options, 24/7 loan application status, and extensive home financing educational tools – ensuring the accessibility, reliability and security of its services is absolutely vital. The company needed to optimize application performance and reduce service degradation in a highly complex environment comprised of data centers, co-locations and clouds. This challenge was compounded by the high volume of disparate data being gathered by a collection of siloed monitoring tools used by different IT teams, offering no context and a failure to provide common situational awareness. As a result, the IT organization faced visibility blind spots in the company's infrastructure, making it problematic to improve performance as well as detect and investigate security issues, all of which dramatically increased risk for the business. Without end-to-end visibility, the IT team was unable to solve problems quickly. For a company whose entire go-to-market business model is tied to electronic access, performance, and availability, service disruptions of any type could mean significant loss in revenue, customer confidence, industry reputation, not to mention possible regulatory compliance issues and fines. Solution in Action To address these service assurance challenges, the financial services company turned to NETSCOUT ® . The NETSCOUT solution was viewed as the ideal means for gaining deep visibility across the cloud and on-premises data centers. Also, of critical importance, the solution would allow IT to take control of application performance by investigating the root cause of problems more efficiently and faster. OVERVIEW The Challenge • High volume of disparate data being gathered by siloed monitoring tools offered no context or common situational awareness • IT organization faced infrastructure blind spots making it difficult to improve performance, detect and investigate security issues • Service disruptions threatened the company's reputation for delivering a best-in-class customer experience, as well as potential loss of revenue The Solution • vSTREAM™ and InfiniStreamNG™ software and hardware appliances deployed, providing continuous monitoring of packet data • nGeniusONE ® Service Assurance platform offered actionable insights and ability to triage problems across all applications, physical and virtual servers, service enablers, networks and their dependencies • Solution architecture is able to scale to support thousands of employees across on-premises data centers, co-locations and clouds The Results • IT was able to continuously monitor a variety of availability, reliability, responsiveness and threat metrics - all from a single pane of glass • Solution afforded greater collaboration between NetOps, SecOps, and other IT teams, and improved overall network and service availability • Smart data and smarter analytics improved visibility by more than 50%, reduced MTTK by 40 – 50% Industry-Leading Online Financial Services Company Banks on Actionable Visibility to Deliver Superior Customer Experience

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