Case Studies

Financial Services Company Successfully Adds Acquisition to Network

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E N T E R P R I S E l CASE STUDY l Customer Profile This North America-based financial services provider with over 10,000 employees, helps millions of customers across multiple business lines plan and manage their financial portfolios. With over a century of experience providing trusted service, the company enjoys a stellar reputation for financial expertise, strength, and delivering value. The company is growing rapidly through both increases in organic revenue and acquisitions. Executives, including those in IT, are committed to leveraging technology to increase the scalability of the business. Key elements of focus for growth are: the quality of the end user experience, visibility to remote offices, and operational intelligence for quality decision-making. The Challenge As the company grew, the upgrades, additions, and expansions of their data centers, contact centers, and remote branches increased the network complexities for the IT teams. The team was relegated to using a combination of legacy tools that were both ineffective and left gaps in visibility. This exposed the organization to the potential for severe issues to arise that could not be resolved before they impacted end-user employees and customers. IT needed to quickly migrate newly acquired locations to the company standard infrastructure architecture for visibility, consistent processes, and ease of troubleshooting. That infrastructure had to be updated to include the latest management and monitoring technologies. The addition of many more remote branch locations providing service to their most high-value clients, brought an urgency to ensure and improve access and performance of their access to critical business applications. OVERVIEW The Challenge • Company growth created need to enhance service assurance protection • Growing demand from remote branch sites for improved end user experience across business applications The Solution • nGeniusONE ® Service Assurance platform • Certified InfiniStreamNG™ Software Appliances and Packet Flow Switches (PFS) • nGenius ® PULSE with hardware nPoints • Remote Site Support Engineer (RSE) The Results • Reduced time to isolate problems on critical priority 1 issues • Improved user experience at remote branch locations Financial Services Company Successfully Adds Acquisition to Network With NETSCOUT nGeniusONE Platform that Measures Metrics that Matter

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