Case Studies

SaaS Gains Essential Visibility for Service Assurance and Security of Customer-Facing Network

NETSCOUT Case Studies

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E N T E R P R I S E l CASE STUDY l Customer Profile This company is a leading global provider of cloud-based software that powers the insurance business. Focused on insurance agencies and brokerages, they are a leader in innovation and have been an insurance technology pioneer as they empower some of the world's largest, best- known insurers through creative, cloud-based software. At more than 1,500 employees, they are a formidable provider of agency & brokerage management systems serving customers in North America and Europe. As they help automate the insurance lifecycle, they are enabling millions of people globally to safeguard and protect what matters most to them. They further assist their business clients with the ability to capitalize on new opportunities, increase the efficiency and profitability of their business, and continuously deliver high-level customer services. With more than $350 million in annual revenues tied to delivering software as a service (SaaS) solutions, it is no surprise the importance they place on their digital applications and network services. The Challenge The software company had been a customer of NETSCOUT's for more than five years and had come to depend on the nGeniusONE Service Assurance platform for performance monitoring and analysis of key business services in their private data centers. Availability and performance of their software services are cornerstones of their success. With NETSCOUT, they were able to identify issues early and reduce the time it took to pinpoint the cause, enabling rapid resolution of issues, oftentimes before customers were impacted. Like many modern enterprises today, this software company's Director of Network and Cloud services had two primary concerns when it came to constant availability and performance of their applications for customers, employees and partners: Service Assurance and Security! The OVERVIEW The Challenge • Data center transformation required additional visibility for service assurance and security • Needed to meet business goal of high-quality customer experience The Solution • nGeniusONE ® Service Assurance platform with InfiniStreamNG appliances • nGenius ® 5000 series PFS • Arbor Edge Defense with Arbor Cloud Connect The Results • Protect availability of their customer's business services as well as their user experience • Proactive visibility to reduce risk from performance and DDoS threats SaaS Gains Essential Visibility for Service Assurance and Security of Customer Facing Network

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