Case Studies

Visibility into Warehouse App Improves Delivery Time to Customers

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E N T E R P R I S E l CASE STUDY l Customer Profile This North American hardware chain has thousands of retail locations across the US, Canada, and Mexico. More than 300,000 employees take care of millions of customers a year, generating billions of dollars in revenue. Hundreds of thousands of products are available online or in stores. As such, the business depends on IT to ensure that services are running well, to ensure that stores are stocked, distribution centers are running, and the website maintains up to date inventory and stocking information. Both off the shelf and custom applications are used to support the business. The Challenge The main challenge for this customer was resolving performance issues related to a proprietary application used in their regional distribution center locations. These centers were responsible for shipping products both to the retail store locations as well as delivering orders placed online directly to customers. The application wasn't scanning inventory being compiled on conveyer belts in the centers properly, causing containers to be loaded more slowly and delaying shipments from going out in a timely fashion. The risk to the business was considerable. Slowdowns of this nature can be crippling for a retail business, delaying shipping times and causing stores to suffer inventory challenges. Customers won't wait when a product isn't in stock, they will just go buy it somewhere else. Revenue loss and bottom line impact is a direct effect of these technical challenges with shifts in customer loyalty as they find faster service when they explore other retailer options. Initially, NetOps was concerned that there might be a network issue causing the slowdown. They needed end-to-end visibility in remote store and distribution center locations to uncover the true root cause. OVERVIEW The Challenge • Custom-built warehouse management application causing shipment slowdowns. • Need for end-to-end visibility in remote store and distribution center locations. The Solution • nGeniusONE ® Service Assurance platform • InfiniStreamNG™ appliance The Results • Improved uptime and availability • Mitigate business risk Visibility into Warehouse App Improves Delivery Time to Customers Keep Conveyer Belts Moving with nGeniusONE

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