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Law Firm Achieves Quality IT Performance Around the Globe With NETSCOUT Visibility

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E N T E R P R I S E l CASE STUDY l Customer Profile Based in the United States, this Tier 1-ranked global law firm of more than 1500 attorneys, 200+ of who are Chambers-ranked, operates out of 20+ offices in a dozen countries in support of their clients. Their areas of expertise in global financial markets and transactions and complex litigations have made them a firm of choice for many global enterprise businesses. Seamless operation around the world for all their clients has been their strategy and expectation. This includes swift access to client information, high-quality voice, video, and teleconferencing communications, and efficient internal communications among staff, attorneys, and global offices. No doubt, their law firm relies heavily on their high-performing data center and enterprise network. The Challenge The law firm depends on their Document Management Service (DMS) for all their client information, case files, court briefs, etc. It is in constant use, and responsiveness is expected when making decisions with clients, processing filings, and making background inquiries, updates and research. Attorneys and staff had been increasingly complaining of delays and disruptions in accessing information from the DMS application over the last couple years, and it had recently become a critical issue. The problems were global, both at headquarters near the data center and remotely in their worldwide offices, although some offices appeared to have more significant delays than others. One of their Asia offices had been substantially hampered by the slowdowns and were very concerned for the impact on their client relationships. OVERVIEW The Challenge • Lack of visibility to address poor content management performance globally • Quality issues with voice and video communications The Solution • nGeniusONE ® Service Assurance platform • InfiniStreamNG TM appliances • vSTREAM TM virtual appliances The Results • Reduced MTTR to resolve issues impacting their DMS & UC&C services • Improved productivity of firm staff and greater collaboration between NetOps, AppOps, and UC&C teams Law Firm Achieves Quality IT Performance Around the Globe with NETSCOUT Visibility

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