Case Studies

Regional Healthcare Organization Plans For Future

NETSCOUT Case Studies

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E N T E R P R I S E l CASE STUDY l Customer Profile This large, regional health care organization has grown organically and through acquisitions over recent years to currently supporting over 10,000 employees serving their communities through an integrated health system that includes several hospitals and surgery centers along with over 70 other types of care locations. The IT team has aggressive goals to support the organization's growth and position it for future digital transformations and technology enhancements. These include: transitioning to Application Centric Infrastructure (ACI), introducing new applications, updating their existing application services, and where necessary, growing bandwidth to meet the ever-expanding demands of the staff and patients this healthcare organization serves. To say their network and applications are critical to patient care would be an understatement! The Challenge As the IT staff was working the first planned project, a strategic move to a Cisco ACI environment, the timelines were being impacted due to the lack of visibility to completely identify all the applications and their dependencies that needed to be moved. The problem was further compounded by the complexity and inefficiencies created by multiple existing tools that were incomplete and disconnected, making it difficult for the teams to have common measurements, processes and reporting. The teams decided they needed to re-examine their network monitoring system and upgrade to the latest technologies to handle their requirements now and be positioned for future enhancements. They planned to implement high-quality network and application monitoring from their remote hospitals that have small VMware clusters, and deploy a new VoIP system. This brought up another challenge; ensuring that any solution they were going to implement met the needs of all the IT teams, i.e. Citrix, Voice, database, server, help-desk etc. HIGHLIGHTS The Challenge • Move to ACI delayed due to lack of visibility to identify all applications and their dependencies • Lacked effective solution to monitor remote hospitals The Solution • nGeniusONE ® Service Assurance platform • InfiniStreamNG™ appliance and vSTREAM™ virtual appliance • nGenius ® Unified Communication Collector The Results • Accelerated move to ACI with NETSCOUT ® for discovery of apps and their dependencies • Improved staff and patient experience with end-to-end visibility from data center to remote hospitals Regional Healthcare Organization Accelerates New Data Center with Visibility

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