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Insurer's Branch Office of the Future Updates Validated with NETSCOUT

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l CASE STUDY l Customer Profile With a history spanning nearly 75 years, this U.S.-based Insurer offers diverse insurance options for commercial and personal customers. In recent years, the Insurer has grown organically and through acquisition and, as a result, the company now operates hundreds of branch offices across the globe. In supporting this organizational expansion, the Insurer is digitally transforming their business services to improve customer support, enhance employee efficiency, and foster continued financial success. With one recent project, the Insurer completed technology refreshes at U.S. data center locations to improve custom application performance, harden external security, and prepare for virtualized platform rollouts. The parent company is a long-time NETSCOUT ® customer and uses the next-generation nGeniusONE Service Assurance platform and NETSCOUT smart data to meet these digital transformation challenges. The Challenge With branch office performance critical to their business operations, the Insurer continues to improve the technology infrastructure supporting these remote sites, including a second- phase "branch office of the future" initiative. With this project, IT was updating network and technology infrastructure at many branch office locations, including more than 20 remote facilities. With branch office business operations clearly linked to revenue growth and customer service, network uptime is critical and even short-term downtime is very visible and costly. For that reason, branch office technology changes needed to support the company's Service Level Agreement (SLA) target of 99.999% uptime. In addition to network uptime, the branch office upgrades needed to result in improved application performance across the Insurer's business services, Unified Communications (UC), and custom applications environments. OVERVIEW The Challenge • High-visibility branch office transformation project • Technical upgrades cannot impact transaction processing or 99.999% SLA target • IT required to present executive-level evidence quantifying project success The Solution • nGenius ® PULSE Server with Hardware and Virtual nPoints The Results • Secured executive-level confidence in branch office upgrade project with objective analysis and views from nGeniusPULSE • Increased network flexibility, improved insurance application performance • Extended value of investments with nGeniusONE ® and increased infrastructure health monitoring at the branches Insurer's Branch Office of the Future Updates Validated with NETSCOUT Secured Executive-level Confidence in Insurer's Branch Office Upgrade Project E N T E R P R I S E

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