Case Studies

Communications Company is a Hero at Marquee Sporting Event

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l CASE STUDY l Customer Profile This communications company has over 25 years of experience blending exceptional service, high-caliber entertainment, and communications products. Through multiple acquisitions and continual investment in infrastructure, they combine technology and entertainment to deliver critical communication services to their customers. One segment of their business includes partnering with large venues to provide wireless access to attendees at mega-sporting events, concerts, and other live entertainment events. These are time-sensitive and consumers expect "always-on" wireless availability and performance, just as they do everywhere they go, to enhance their experience. The Challenge When the communications company was engaged to manage the wireless access at a high- profile, multi-day sporting event with international media coverage, they knew it had to be a flawless experience for the event staff that had work obligations that depended on availability to on-line information and for attendees wanting to follow event details from their mobile devices. Should issues occur that would impact the staff and attendees, it would be critical to respond rapidly and fix any service issue. At previous events, a reported problem could go to the central NOC and become delayed in a troubleshooting queue, leading to disgruntled end-users who would complain to event management. The communications company could not risk user dissatisfaction at this large event, as it could impact their reputation and ability to secure future engagements. However, they lacked visibility across the entire wireless access network. Making the situation even more difficult, their existing tools did not alert them when there was an issue. They needed a solution for proactive monitoring of access and performance to quickly address user-impacting issues as they occurred during the event. OVERVIEW The Challenge • IT needed to proactively monitor wireless access and performance at a high-profile, multiple-day sporting event, to respond and correct any issues immediately • Lacked visibility across entire wireless access infrastructure • Existing tools did not provide alerts when there was an issue The Solution • nGenius ® PULSE Server (Virtual) • nGeniusPULSE Collectors • nPoints (Hardware) The Results • Successfully managed and improved wireless access at this high-profile event, which will help them secure more engagements/sales. • Ensuring quality user experience and lowering MTTR when problems occur at other events by using nGeniusPULSE. • Improved relationships with 3rd-party vendors with reports and details from nGeniusPULSE. Communications Company is a Hero at Marquee Sporting Event nGeniusPULSE Helped It Quickly Identify Wireless Problems, Improving the Attendee Experience E N T E R P R I S E

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