Case Studies

State IT Teams Improve Service in Managing Increased Network and Application Demands with NETSCOUT

NETSCOUT Case Studies

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l CASE STUDY l Customer Profile This Information Technology (IT) team manages a large-scale network and applications environment supporting service delivery for the entire state, including more than 40 state and local agencies. The State's 200-member IT team incorporates Network Operations, Network Services, Hosted Application, and Voice subject matter experts. Those collective IT resources support the network, application, virtual, and voice performance technology needs for both financial and human services government departments, including the Juvenile Justice System, the State Comptroller, and Health & Human services agency. Business Challenge This State's network operations backbone is delivered using a primary data center and nearby disaster recovery (DR) configuration, with the Network Operations team based in the data center. Every year, the Network Operations team sees "more users, doing more things, with more applications," which translates to an associated annual 30 percent increase in overall traffic volume. Given the crucial nature of the human services, financial, and government-level work delivered by state-level and local agencies to citizens, the State Legislature recognizes that the underlying network helping to deliver those services must operate without performance disruptions. The Network Operations team is increasingly challenged to answer Help Desk calls related to troubleshooting specific network and application performance issues that cannot be addressed by in-place third-party solutions. Such requests frequently require leveraging days of wire traffic for packet-level forensic analysis. State IT Teams Improve Service in Managing Increased Network and Application Demands with NETSCOUT InfiniStreamNG Platform with ASI+ and Expanded NETSCOUT Service Assurance Options Support Wide- Ranging IT Efficiencies OVERVIEW Business Challenge • State IT team supporting 40+ agencies experiencing annual 30% network traffic increase generated by spikes in users and applications • IT Help Desk requires Network Operations Level 2 & 3 forensic triage support for issues not resolved by in-place tools • Expanding need for remote "do-it-yourself" network analysis by local agency technicians NETSCOUT Solution • nGeniusONE ® Service Assurance platform • InfiniStreamNG™ appliances supporting 10 Gigabit monitoring, with NETSCOUT ® Adaptive Service Intelligence™ (ASI+) technology • NETSCOUT TAPs • OptiView ® XG Network Analysis Tablet Business Value • NETSCOUT supports enhanced network performance to better serve State and Local agencies' abilities to conduct business and support citizens • NETSCOUT Service Assurance solution offers extended troubleshooting of network and application performance issues not diagnosed by other third-party solutions • Organizational synergy increased between Network Operations, Help Desk resources, and local agency technicians E N T E R P R I S E

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