Case Studies

State-Affiliated Insurer Gains Virtual Network Visibility with NETSCOUT

NETSCOUT Case Studies

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l CASE STUDY l OVERVIEW Business Challenge • Insurer's business relies on public website performance to support employers, injured workers, Insurance Agents, Medical Providers, and Loss Control • Website performance issues presented delays in processing Workers Compensation claims • Potential for unwanted public scrutiny • IT Team unable to view virtual network performance or troubleshoot website performance issues NETSCOUT Solution • nGeniusONE ® Service Assurance platform • InfiniStreamNG TM appliance with ASI+ technology • NETSCOUT ® Delivery Services Business Value • Reduces instances of Web portal downtime to better service Workers Compensation claims • Provides IT team with visibility into virtual network environment and troubleshooting tools to assure Web portal performance for State residents and businesses • Organizational synergy between Network Management and Business Operations benefits from improved service visibility and performance management provided by NETSCOUT State-Affiliated Insurer Gains Virtual Network Visibility with NETSCOUT Workers Compensation Insurer's Public Web Portal Performance Assured by nGeniusONE Customer Profile This State-affiliated Insurer specializes in offering Workers Compensation insurance coverage needed by small- and medium-sized businesses. State law created this affiliated-Insurer model for the purposes of providing a reliable source of Workers Compensation insurance for employers and security for the payment of benefits to covered workers. The law provides for the Insurer to be self-supporting from premium and investment earnings. In providing insurance to cover employers and injured workers for many decades, this Insurance Fund offers a legacy of supporting small business growth in this Western U.S. State's economy, as well as serving residents in need of Workers Compensation coverage and care. Business Challenge The Insurer uses a heavily trafficked public Web portal to help deliver its Workers Compensation insurance services to small- and medium-sized employers (and even a few larger State firms), the injured workers reporting those claims, and the Insurance Agents and Medical Providers affiliated with processing claims and delivering needed care. In addition to providing State Workers Compensation information and guidelines, the Web portal allows users to apply for policies, file claims, request proof of insurance, and process payments. In improving access to this one-stop Workers Compensation Web portal, the Insurer's IT team recently updated the website to support mobile device access for employers, injured workers, and other users. In supporting business operations, the Insurer's Information Technology (IT) team maintains a robust technology environment that includes virtualized platforms operating in its data center. E N T E R P R I S E

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