Case Studies

Large Western U.S. Electric Utility Relies on NETSCOUT Solution to Assure Safety, Reliability and Compliance

NETSCOUT Case Studies

Issue link: https://read.uberflip.com/i/1324606

Contents of this Issue

Navigation

Page 0 of 1

l CASE STUDY l Customer Profile This large Western U.S. electric utility provides power to millions of customers. The organization takes advantage of smart grid technology to offer various power rate options, such as smart thermostat discounts and time-of-use rate plans. As a forward-thinking business, the utility encourages customer power generation and uses smart meters to ensure proper billing credits as customers put excess power back onto the grid. The company is firmly committed to safety, sustainability, upgrading the grid for the future, and serving the community. Business Challenge When it comes to the utility industry, "always-on" is an absolute imperative. For this major energy company, managing application traffic and assuring service performance between redundant data centers and multiple substations with Generic Object Oriented Substation Events (GOOSE) protocol and the Energy Management System (EMS), used for power switching, was needed to ensure safety in power transmission. GOOSE was developed to provide fast transmission of messages to communicate with substations as latency higher than 19 milliseconds in transmitting commands and responses to control electric loads across the distribution network would threaten to overload the power system, causing severe safety risk. IT needed to ensure message transmissions remained within the acceptable latency range. IT was also under tremendous pressure to maintain North American Electric Reliability Corporation – Critical Infrastructure Protection (NERC-CIP) security compliance, providing audit trails of servers and ports on the network in addition to ensuring GOOSE performance. Failure to assure NERC-CIP compliance could result in fines up to a million dollars per day per violation. Overall, IT faced the critical challenge of ensuring the performance of its EMS on the transmission network, as well the performance of general business applications on its enterprise network. OVERVIEW Business Challenge • Difficulty in ensuring service performance with GOOSE protocol, used for power switching, between data centers and substations • Pressure to meet NERC-CIP compliance for safety and security with audit trails of servers and ports • NERC-CIP compliance failures could result in fines up to a million dollars per day • Inability to provide service assurance on both the transmission network and enterprise network NETSCOUT Solution • InfiniStream ® appliances at the data centers and substations track packet flows to accurately measure latency in order to maintain safety in the electric distribution network • nGeniusONE ® provides dashboard views and reports for services, applications, and GOOSE protocol metrics to proactively find problems and enable troubleshooting and compliance • nGeniusONE reports show servers and ports communicating on the network on a daily basis Business Value • Maintains safety and compliance on electric distribution network with service assurance • Provides audit trails for NERC-CIP compliance to avoid costly penalties • Quickly detects issues with GOOSE and EMS and provides in-depth analytics to significantly reduce MTTR • Monitors the utility's many custom applications and provides assurance for these mission-critical services, along with off-the- shelf business applications Large Western U.S. Electric Utility Relies on NETSCOUT Solution to Assure Safety, Reliability and Compliance nGeniusONE Service Assurance Platform Enables IT to Meet Service Performance and Monitoring Requirements on Transmission and Enterprise Networks E N T E R P R I S E

Articles in this issue

Links on this page

view archives of Case Studies - Large Western U.S. Electric Utility Relies on NETSCOUT Solution to Assure Safety, Reliability and Compliance