Fact Sheets

Isolate Wi-Fi Issues for Faster Problem Resolution

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© 2019 NETSCOUT SYSTEMS, INC. All rights reserved. NETSCOUT, the NETSCOUT logo, Guardians of the Connected World, Adaptive Service Intelligence, Arbor Networks, the Arbor Networks logo, ATLAS, Infi niStream, Infi niStreamNG, nGenius, and nGeniusONE are registered trademarks or trademarks of NETSCOUT SYSTEMS, INC., and/or its subsidiaries and/or affi liates in the USA and/or other countries. Third-party trademarks mentioned are the property of their respective owners. NETSCOUT off ers sales, support, and services in over 32 countries. Global addresses, and international numbers are listed on the NETSCOUT website at: www.netscout.com/company/contact-us Product Support Toll Free US: 888-357-7667 (International numbers below) Sales Information Toll Free US: 800-309-4804 (International numbers below) Corporate Headquarters NETSCOUT Systems, Inc. Westford, MA 01886-4105 Phone: +1 978-614-4000 www.netscout.com EFS_014_EN-1901 04/2019 l FACT SHEET l Isolate Wi-Fi Issues for Faster Problem Resolution Delivering Value to Enterprises For any organization using Wi-Fi for employees, customers, or IoT, NETSCOUT's nGeniusPULSE provides the visibility IT needs to ensure that critical business services are available and performing over the Wi-Fi connection. nGeniusPULSE makes Wi-Fi problem solving easy and gives IT the visibility they need to: • Improve Wi-Fi user experience by detecting problems based on indicators from the service they are using. • Proactively address issues before users are impacted - run tests 24/7, even when no one is on the system. • Improve productivity of Wi-Fi experts by detecting and isolating user-impacting Wi-Fi issues up front. • Reduce MTTR and troubleshooting complexity by diagnosing root-cause using service test results and identifying Wi-Fi infrastructure causing the issue. The nPoint 3000 supports advanced service testing over Wi-Fi and Ethernet connections that provides IT a way to compare the trended results for fault isolation and determine if any service impact is, or is not, due to Wi-Fi. Tests can also measure the difference in latency over Wi-Fi and Ethernet on the same nPoint 3000. These tests will help identify the cause of the issue as the Wi-Fi network, a device or the wired network. If the tests do isolate a problem with Wi-Fi, IT can also use nGeniusPULSE to provide further diagnosis and fault isolation by using wireless infrastructure monitoring to collect access point metrics such as channel utilization, retry rate, and error frame rate. These key performance indicators shed light on common issues such as co-channel interference and RF interference. With the problem isolated to Wi-Fi and a specific access point, the problem can be quickly fixed, and service can be restored. Our Approach The NETSCOUT ® service assurance platform is based on a top down-approach, providing clear insights into service performance across the entire IT environment from the network, application, and user perspective. This approach continues when monitoring business service availability and performance from a Wi-Fi connection using synthetic testing. Our Solutions NETSCOUT's nGeniusPULSE ® solution is an always-on and automated solution that uses synthetic testing to monitor business service availability and performance. Providing 24/7 monitoring of critical applications and services from anywhere in the enterprise, nGeniusPULSE give IT visibility to the edge of the network, while correlating service delivery with the health of the supporting infrastructure. With nPoint deployment options to fit multiple scenarios, tests can be run from the above-mentioned locations or wherever people need access to services. WAN or INTERNET Cloud Applications Data Center Applications Ethernet nPoint 3000 Wi-Fi nGeniusPULSE Server Figure 2: nPoint 3000 deployment model for testing via Wi-Fi and Ethernet.

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