Fact Sheets

Service Assurance in County Government

NETSCOUT Fact Sheets

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l FACT SHEET l E N T E R P R I S E Service Assurance in County Government County Government organizations are embracing "digital transformation" initiatives in response to a combination of inconsistent funding, staffing shortfalls, and increased citizen expectations regarding modern-day delivery of their government services. Meeting the goals and objectives of these new digital initiatives as they relate to the County's citizens and employees is imperative for any County IT team. That means successfully piloting the new project, ensuring availability and responsiveness, as well as providing ongoing service assurance once the systems are in production. Otherwise, initially enthusiastic users (e.g., residents, business owners, county employees) may become discouraged when County Government websites experience errors, or updated Contact Centers cannot be quickly engaged, or Cloud-based applications are underperforming and unsecured. At the same time, IT teams require service assurance solutions to safeguard the day-to-day delivery of ongoing County Government services, including managing network, application, and Unified Communications & Collaboration (UC&C) technologies supporting first responders, court systems, and health & human services. Our Approach NETSCOUT's service assurance and cybersecurity technology equips County IT teams with the solutions necessary to successfully implement and operate digital transformation initiatives that benefit both local government and its citizens. With NETSCOUT's patented Adaptive Service Intelligence™ (ASI) technology transforming network packet data into "smart data" in real time, our solutions help County Government digital transformation services succeed by ensuring security, managing risk, facilitating superior decision making, and driving service performance through end-to-end visibility and superior performance analytics. Our Solutions NETSCOUT ® Service Assurance solutions are used today to help Counties successfully deploy and securely manage digital transformation projects, whether based on wired, wireless, cloud, or virtual network services and infrastructure elements. In providing service assurance solutions required for both digital initiatives and ongoing County Government service delivery operations, the NETSCOUT nGeniusONE ® Service Assurance platform enables IT teams to adopt a services-oriented approach toward ensuring critical municipal and business services (reliant on network, voice, video, email, mobile, and cloud platforms) are both available and performing at high levels. The nGeniusONE solution helps unite network, application, and UC&C technology IT owners by providing one vendor- agnostic performance analytics platform that leverages our smart data. County Government agencies use NETSCOUT solutions to tackle the IT challenges detailed in the subsections that follow. Cloud Migration Support For County IT teams prioritizing "Cloud- first" initiatives to take advantage of associated service delivery efficiencies and OpEx and CapEx reductions, nGeniusONE delivers necessary visibility into multi-cloud environments, also providing IT teams with key performance indicators (KPIs) quantifying cloud service delivery quality. NETSCOUT's approach also factors vSTREAM™ virtual appliances that offer pervasive visibility of traffic flows and application workloads in data center and hybrid cloud environments. As the foundation for end-to-end service assurance, including application and network assurance, NETSCOUT's solution provides IT organizations visibility and control of hybrid cloud environments. With NETSCOUT, County IT teams can also

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