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Service Assurance for Retail Banking

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Deliver superior customer satisfaction in Retail Banking, while meeting compliance, security, and SLA requirements using NETSCOUT solutions for application service assurance. Retail Banking Retail Banking Reduce Downtime Costs Direct cost: $150K/incident Source: Global Banking & Finance Review (Dec. 2016) Plus: Lost Clients, Damaged Reputation, Security/Compliance Risk Lo an s I n ve s t m en ts C r e d i t Ca r d s F i na n c i a l I n f o Ch e ck i n g & Sa v i n g s Reduce Risk Competitors are always a click away Degradation and failure can lead to security/compliance violations (ISO 8583, PCI, cybersecurity legislation) Customers Demand Quality Experience Branch Teller Services, such as Transactions, Customer Service, etc. Virtual Teller Machines Financial Transactions and Information, Linked to Customer Service Mobile + Web Applications Transactions, Investments, Customer Service, Reporting, Statements, etc. Merchant Credit/Debit Card Transactions Call Center Customer Service and Information Third Parties Bill Pay, Investment Banks, Business Partner, etc. NETSCOUT Helps Improve Business Deliver quick, secure E-banking and Teller Application Services for customers 24X7. Optimize the Digital Transformations in Banking like mobile apps and virtual tellers. Offer quality customer experience with customer service reps in Contact Centers. When degradations do occur, help recover quickly. F O R M O R E I N F O R M A T I O N V I S I T N E T S C O U T . C O M / S O L U T I O N S / R E T A I L - B A N K I N G © 2018 NETSCOUT SYSTEMS, INC. All rights reserved. NETSCOUT, the NETSCOUT logo, Guardians of the Connected World, Adaptive Service Intelligence, Arbor Networks, the Arbor Networks logo, ATLAS, InfiniStream, InfiniStreamNG, nGenius, and nGeniusONE are registered trademarks or trademarks of NETSCOUT SYSTEMS, INC., and/or its subsidiaries and/or affiliates in the USA and/or other countries. Third-party trademarks mentioned are the property of their respective owners. NETSCOUT SOLUTIONS CAN: SECIG_001_EN-1801

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