Quick Looks

nGeniusONE Platform for Monitoring Microsoft Office 365 Performance

NETSCOUT Quick Looks

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l QUICK LOOK l E N T E R P R I S E Managing Office 365 Performance The Microsoft Office 365™ for Business employee productivity suite bundles "online" versions of Microsoft Exchange email services, SharePoint, and Skype for Business, as well as the Yammer enterprise collaboration tool. Enterprises today can reduce information technology (IT) costs and improve application service reliability by adopting Office 365 for Business/Microsoft Cloud Services, also leveraging Microsoft IT resources for maintenance and installing upgrades. Office 365 provides the additional benefit of extending business application access to mobile users running virtually any device – Windows or Mac desktops and laptops, Android devices, iPhones and iPads, as well as other smartphones. Nonetheless, there are challenges associated with these Office 365 migrations. Perhaps most importantly, IT teams are responsible for ensuring their employees continue to benefit from high-quality end-user experience before, during, and after Office 365 transition – otherwise, the business suffers. IT teams can find these transitions challenging, as they may have limited visibility into the cloud and can frequently experience issues like on-premises Active Directory (AD) integration difficulties with the cloud. Other service availability issues can surface, with users experiencing Outlook email authentication and connection issues. In addition, wide area network (WAN) bandwidth saturation can happen, involving bandwidth contention during Office 365 mailbox migration. With hybrid on-premises and cloud-based solution environments, lack of visibility into all service delivery dependencies can also result in increased mean-time-to-repair (MTTR), negatively impacting enterprises through reduced productivity and increased user dissatisfaction. For the IT teams tasked with managing the move to Office 365, traditional silo-based performance management approaches often fail to provide the deep visibility needed to quickly resolve these multifaceted issues. NETSCOUT Solution for Office 365 NETSCOUT smart visibility shines a light onto end-to-end services comprising Office 365 services-including cloud, on-premises, virtual, and wireless platforms. "Smart data" generated by NETSCOUT's patented Adaptive Service Intelligence™ (ASI) technology is consumed by our nGenius ® solutions for service assurance of Office 365 environments. Leveraging this smart data enables the NETSCOUT nGeniusONE Service Assurance platform's smarter analytics help IT assure high-quality end-user experience with Office 365 services. Enterprises today use this NETSCOUT approach to reduce risks with their transitions to Office 365 services. NETSCOUT's approach factors smart visibility solutions (e.g., InfiniStreamNG™ software and hardware platforms, vSTREAM™ virtual appliances for hybrid cloud environments) to provide complete north-south & east- west visibility into Office 365 service quality. NETSCOUT visibility also illuminates the service enablers comprising Office 365 performance, including DNS, authentication servers, and the Dynamic Host Configuration Protocol (DHCP). In this manner, nGeniusONE measures true end-user experience for those employees relying on Office 365 services. Office 365 Performance Problems Solved by the nGeniusONE Platform When enterprise Office 365 application services underperform or "go down," nGeniusONE delivers visibility into the performance of the entire service delivery environment, including desktops, authentication servers, service enablers, application and Web tiers, network, WAN, edge routers, servers, and firewalls. With this end-to-end view showing the interrelationships between different service delivery elements, nGeniusONE provides information necessary to understand the full context of the sources of service anomalies. By measuring Office 365 performance from an end-user perspective, IT teams can accurately determine whether the root cause is within the underlying enterprise infrastructure (e.g., network, routers, firewalls, or service enablers) or related to the cloud service provider's domain. nGeniusONE Platform for Monitoring Microsoft Office 365 Performance Business Applications CAMPUS DNS Network & Service Enablers MPLS WAN NETSCOUT Visibility into Office 365 Performance nGeniusONE DATA CENTER Branches/ Home Offices Figure 1: The nGeniusONE platform delivers quick service triage for managing cloud services such as Microsoft Office 365.

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