Quick Looks

NETSCOUT Visibility as a Service for UC&C

NETSCOUT Quick Looks

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l QUICK LOOK l E N T E R P R I S E Today's enterprises operate with geographic diversity to support supply chains, customers, vendors, employees, and IT/ cloud infrastructures around the globe. Unified Communications and Collaboration (UC&C) tools serve as the nerve center for these companies to facilitate seamless communication across stakeholders and improve productivity. UC&C plays the most critical role in making sure all the human resources and capital, internal and external, are aligned toward a common objective. Even a few minutes of downtime or poor quality of audio/video calls can severely disrupt revenue-generating call centers, important customer opportunities, vendor discussions, customer satisfaction, or employee productivity. Service Assurance for Your UC&C Applications For any CIO or an IT department, the visibility into their enterprise UC&C performance is of utmost importance. NETSCOUT ® Visibility as a Service (NETSCOUT VaaS) provides the right visibility and recommendations to track, manage, and maintain high performance standards of UC&C applications, networks, and IT/cloud infrastructure. NETSCOUT VaaS delivers hands-free proactive monitoring using our market-leading virtual network and application assurance platform, coupled with a global team of application and network experts leveraging proven business practices. This NETSCOUT VaaS team will provide the troubleshooting expertise, expert analysis, and actionable insights for your UC&C applications and IP Network within your firewall and in cloud environments. NETSCOUT VaaS is the power of our market-leading platform and expertise at an affordable monthly subscription. UC&C Deployment Adds Complexity UC&C deployment increases in complexity for virtualized and geographically spread multi-vendor hybrid cloud environments. It involves a diverse array of network elements, protocols, and applications depicted in Figure 1. As a result, failures in sophisticated UC&C deployments are often related to issues within the broader environment that supports the UC&C system. Addressing this complexity requires a holistic view of the UC&C environment, along with the right skills and expertise to identify root cause of problems contributing to VoIP, telepresence, or collaboration service degradation. NETSCOUT Visibility as a Service Delivers Actionable Unified Communications and Collaboration Insights Call Center, Campus, Branch, and Remote Users PSTN / SIP Trunks Internet WAN / LAN Call Center, Campus, Branch, and Remote Users Network & Service Enablers Network & Service Enablers DNS VaaS Call Manager Servers Storage Presence Servers Database Servers Application Servers Conferencing Servers Voice Messaging Virtual Desktop Servers Physical and Cloud Based Physical and Cloud Based Figure 1: UC&C system deployment - a complex web of network equipment, service enablers, infrastructure, devices, protocols and applications in a hybrid cloud environment.

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