Quick Looks

nGeniusONE Platform for SIP Trunking

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E N T E R P R I S E l QUICK LOOK l nGeniusONE Platform Provides Fast Triage for SIP Trunking SIP Trunking is a part of most enterprise organization's Unified Communications and Collaboration (UC&C) operations today. There may be a completed deployment, a partial implementation with additional site rollouts on the horizon, or a plan for the first installation in the coming budget cycle. Regardless of the stage the SIP Trunk project is in, IT staff needs performance management visibility to rapidly triage issues in the complex UC&C environments that now have SIP Trunking. The rollout of SIP Trunk services enterprise- wide is complicated. However, visibility with the nGeniusONE ® Service Assurance platform provides a comprehensive performance management application for Unified Communications and Collaboration deployments that includes voice, video, and data services. This allows enterprises to analyze service delivery across internal networks through to the network edge demarcation device for SIP Trunking to assure the availability and quality of UC&C services efficiently. IT teams involved in managing Session Border Controllers (SBCs) and SIP Trunks delivered by external Internet Telephony Service Provider (ITSP) vendors can collaborate more effectively to identify the root cause of issues in complex UC&C environments. In a vendor independent manner, the nGeniusONE platform supports multiple SIP Trunk-related vendors like Oracle/ Acme Packet, Huawei, Avaya, AudioCodes, Cisco Cube and Ribbon Networks. The nGeniusONE platform leverages rich packet-flow data removing the need to rely on server agents, vendor- specific metrics, or a multitude of point tools requiring a specific skillset to operate. Powered by Adaptive Service Intelligence ® (ASI) technology for real-time, in-depth, smart data, nGeniusONE delivers a common user interface for smart analytics to seamlessly and contextually go from health status in dashboard views to service dependency maps to session analysis and service monitors to precisely pinpoint errors and service disruptions. This provides a comprehensive view of call signaling performance across complex multi-tier, multi- vendor, multi-location UC&C environments. The platform also includes advanced UC&C media analytics software, leveraging ASI metrics to provide deeper insights into voice and video media performance. This enables IT teams to triage issues faster with the nGeniusONE platform, ultimately reducing mean time to resolution (MTTR). SIP Trunk Problems Solved by the nGeniusONE Platform The nGeniusONE platform examines all service-level interactions to deliver holistic visibility into the performance of application tiers, network, service enablers, and end users to understand the full context of voice and video service anomalies. Therefore, the nGenusONE platform reduces the time to triage UC&C performance impacting problems by providing visibility into the nGeniusONE Platform for SIP Trunking Figure 1: The nGeniusONE platform delivers cross-application tier and cross-network tier performance analytics to support end-to-end unified service delivery management. Presence Servers Call Manager Servers Voice Messaging Storage Database Servers Application Servers Virtual Desktop Servers Conferencing Servers Call Center, Campus, Branch, and Remote Users PSTN / SIP Trunks Internet WAN / LAN Call Center, Campus, Branch, and Remote Users Network & Service Enablers Network & Service Enablers DNS

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