Quick Looks

nGeniusONE Solution for Media Quality

NETSCOUT Quick Looks

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l QUICK LOOK l Fast Triage for Call Quality When issues such as degradation of network performance result in problems with gaps in voice conversation, one-way audio, and frozen video sessions, IT teams need solutions to quickly find root causes. Unlike narrowly focused point tools, the nGeniusONE ® Service Assurance platform provides a holistic view of end-to-end communication for all converged IP-based services to help protect end-user experience. nGeniusONE is uniquely capable of monitoring call quality by capturing performance metrics at strategic locations in the network to provide a comprehensive view and deeper insights into the root cause of service quality issues. Using proactive application and network analysis, service quality alerts, and state of the art continuous monitoring, UC&C and IT personnel can quickly resolve service quality issues before they become apparent to end users. The nGeniusONE Service Assurance platform converts wire data into Smart Data, removing the need to rely on server agents or vendor- specific metrics, or a multitude of point tools requiring a specific skillset to operate. Powered by Adaptive Service Intelligence ® (ASI) technology, the highly scalable and patented Deep Packet Inspection engine, the nGeniusONE platform provides a comprehensive view of service performance across complex multi-tier, multi-vendor, multi-location UC&C environments whether they are deployed in corporate or cloud locations. Leveraging key performance metrics and metadata generated by ASI, nGeniusONE provides deep insights into voice and video media performance. Using the efficient data organization provided by ASI, performance data can be viewed by a range of keys such as location (community of users), servers, users, applications, etc. This enables the nGeniusONE solution to offer an efficient, intuitive approach to problem identification, service triage, and resolution. Using contextual workflows, the source of service degradations can be quickly identified due to the system-wide visibility not available with other tools. This ultimately reduces mean time to resolution (MTTR). Problems Solved by nGeniusONE with UC&C Capabilities IT & UC&C organizations need the ability to see the relationships and interdependencies of network infrastructure, applications, services, and enabling protocols necessary to deliver voice and video sessions. However, point tools and agent-based approaches make it difficult to isolate and detect voice and video call quality problems across distributed, multi-vendor platforms. In such environments, manually correlating data from disparate sources to find the root cause becomes extremely difficult and may not provide the necessary visibility into the end-to-end behaviour of both networks and applications on the delivered call quality. nGeniusONE Solution for Media Quality Figure 1: The nGeniusONE platform delivers Smart Data and rich analytics to support end-to-end visibility into the service delivery environment. Presence Servers Call Manager Servers Voice Messaging Storage Database Servers Application Servers Virtual Desktop Servers Conferencing Servers Call Center, Campus, Branch, and Remote Users PSTN / SIP Trunks Internet WAN / LAN Call Center, Campus, Branch, and Remote Users Network & Service Enablers Network & Service Enablers DNS E N T E R P R I S E

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