S E R V I C E P R O V I D E R
l SUCCESS STORY l
CONTACT
AN EXPERT
To learn how you can quickly identify roaming traffic failures through early detection to improve roaming subscriber's experience.
Resolve inbound roaming issues
within 5 Minutes and accelerate
resolution of roaming traffic
failures through early detection.
The Result
NETSCOUT'S nGeniusONE solution helped
this provider to reduce issue resolution and:
• Provided near-real time alarms to
proactively detect events
• Provided evidence via specific error
messages with a clear path to root cause
• Provided technical support to propel and
improve analysis
The Details
In this case, the Network Operations Team
applied proactive monitoring to set up
automatic alarming of events for early
detection of traffic failures. Using the details in
the alarm messages, the team was able to fix
all inbound roaming issues within 5 minutes.
The Opportunity
Network operators must have precise
visibility into subscriber roaming
performance issues for home and partnered
network elements in order to proactively
assess performance. In one market at 3:00
a.m. local time, a large US service provider
detected traffic failures for 100% of inbound
roaming subscribers. Within 5 minutes of the
alarmed issue - the team quickly prioritized
efforts and was able to identify scope, impact,
and root cause.
How can network operations teams
quickly determine scope and impact
of traffic failures for inbound roaming
subscribers?
Reduce Lead Time and Fix Inbound
Roaming Issues within 5 Minutes
5
0
30
15 45
