l USE CASE l
E N T E R P R I S E
Issues
As large numbers of people, sometimes up to 80 - 90% of an
organization's employees, make the shift to working from home, IT
teams around the world know it is imperative they stay ahead of issues
to minimize delays, slowdowns, and disruptions that might impact
employee work efforts. An organization may use multiple access
methods, i.e. VPN, SSL-VPN, VDI, and /or SD-WAN. When relying mainly
on VPN, a common concern is that increased remote employee traffic
will exceed VPN availability and capacity or issues like slowness or
disconnects will occur (Figure 1).
Internet access bandwidth also needs attention, especially with
heavy use of publicly accessible cloud-based applications such as
Microsoft 365
®
, and Web-based business applications. A company
may use multiple internet providers. Specifically, for contact center
employees using customer facing services, call transmission must
remain high-quality, and troubleshooting needs to be initiated and
resolved quickly.
To manage all of the potential issues, IT needs visibility to VPN usage,
capacity, and internet bandwidth. Using both real-time and pro-active
data that tracks trends, highlights bottlenecks, and isolates problem
domains, is critical to ensuring IT can continue to provide employees,
partners and customer a positive user experience.
Figure 1: Example of nGeniusONE tracking increased VPN usage after
work-from-home widely implemented.
Ensure Remote User Experience via VPN with NETSCOUT
nGeniusONE and nGeniusPULSE
New global conditions have contributed to
an explosion in the number and types of
work-from-home employees. It is no longer
a few sales and service people connecting
remotely. The reality is thousands, or
even tens of thousands of employees,
from all areas of the company, including
contact center agents, are now working at
home. Since access and performance of
key business services via VPN, and other
methods, remotely, is critical to business
success, VPN access is now a concern at
the executive level.
