Case Studies - EN

Case Study: REA

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New Zealand's Real Estate Authority (REA) is the independent government agency that regulates the NZ real estate industry. REA promotes public confidence and high standards of professionalism in the real estate industry while protecting the interests of buyers and sellers of property. REA provides independent information and guidance as well as carrying out professional disciplinary, licensing and enforcement functions. It deals with complaints about agents' behaviour and provides licences to people and companies working in the real estate industry. It also maintains a public register of real estate agents that includes information about disciplinary action taken in the last three years. THE CHALLENGE REA is responsible for addressing complaints about the behaviour of agents via an independent, fair, and open complaint process. Where necessary, complaints are escalated to an independent decision-maker, the Complaints Assessment Committee (CAC), which is made up of three people appointed by REA. This includes a lawyer, a real estate industry member, and a person with experience in working with consumer interests. The CAC decides whether to inquire into the complaint, NZ REAL ESTATE AUTHORITY IMPROVES LEGAL ADVICE AND COMPLAINTS OUTCOMES WITH M-FILES CASE STUDY DOCUMENT MANAGEMENT COLLABORATION WHY M-FILES? STREAMLINING PRO CESSES Company Real Estate Authority Partner DocSmart Solutions Industry Government Location New Zealand Deployment On-premise

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