Case Studies - EN

Case Study: Austbrokers Countrywide

Issue link:

Contents of this Issue


Page 3 of 3

invoice. If it remains unpaid at 21 days, M-Files sends an automatic email with the original invoice attached. This is archived for easy auditing purposes. If the debt continues to remain unpaid at 28 days, M-Files creates a task for the processing team to call the client to chase payment. If the debt is still outstanding at 30 days with no explanation, the policy is usually cancelled. Dilip Rao said, "This process has reduced debtor days by four days in just a few months, going from 18 days to 14 days. It has also reduced processing time from a couple of days to a couple of hours per month. Consequently, instead of having more than 30 staff members processing debts, now it's the job of just one person. This is an outstanding result and frees up account managers to focus on servicing clients rather than on chasing debts, and it has increased cash flow for the business." Another way M-Files has transformed the way Austbrokers Countrywide operates is in collecting information from client groups. For example, Austbrokers Countrywide manages all insurances for architects in the state of Victoria. Each year, the architects manually fill out forms, attach relevant documents, and send them to Austbrokers Countrywide. The team previously allocated two staff members to manually check all submissions to ensure they were correct and complete. The information would be sent to the insurance provider, which would send a certificate of insurance back to the architect. The process took six weeks. Austbrokers Countrywide created an online portal where architects could enter their information, which was electronically sent to the business and automatically M-Files provides a next generation intelligent information management platform that improves business performance by helping people find and use information more effectively. Unlike traditional enterprise content management (ECM) systems or content services platforms, M-Files unifies systems, data and content across the organisation without disturbing existing systems and processes or requiring data migration. With the Intelligent Metadata Layer, M-Files breaks down silos by delivering an in-context experience for accessing and leveraging information that resides in any system and repository, including network folders, SharePoint, file sharing services, ECM systems, CRM, ERP and other business systems and repositories. Thousands of organizations in over 100 countries use M-Files for managing their business information and processes, including NBC Universal, Rovio and SAS. For more information, visit ABOUT M-FILES Website Email ANZ Phone Number +61 401 140 239 UK Phone Number +44 (0)3300 889569 Finland Phone Number +358 3 3138 7500 USA Phone Number +972 516 4210 Two time 'Global Partner of the Year' including current 2018 title holder and multi-award M-Files recipients, Upstream Solutions are experts in architecting and delivering customised M-Files solutions for any industry. Pioneering some of the most innovative M-Files applications, with over 200+ installations, Upstream can help map your M-Files journey. Specialising in document, content and print management for 30+ years, Upstream's solutions improve efficiencies and optimise business processes such as POD, HR onboarding, Compliance, Accounts Payable, as well as document storage and retrieval. Upstream are focused on helping businesses work smarter, digitally. For more information, visit ABOUT UPSTREAM Website Email Phone Number 1300 772 772 entered into M-Files. Rules within the solution determine whether the application is complete and correct, in which case it's sent straight to the insurer and a certificate of insurance is sent back to the architect within minutes. If there is an exception, it can be dealt with quickly. Dilip Rao said, "This workflow has been extremely successful and architects are very pleased. Austbrokers Countrywide will now look at rolling out the same process for most of its larger referrers. "By using M-Files to incorporate these automated workflows into its operations, Austbrokers Countrywide has been able to make significant inroads towards achieving its goals of growing the business without adding staff members and focusing on high-value client interactions. This focus on automation will continue into the future as we look for new ways to improve the customer journey." THE BOTTOM LINE • Improved lead nurturing and debtor management by digitising and automating processes • Reduced potential for errors, inefficiencies, and lost opportunities • Freed up account managers to focus on high-value client interactions instead of administration

Articles in this issue

Links on this page

view archives of Case Studies - EN - Case Study: Austbrokers Countrywide