Case Studies - EN

Case Study: Austbrokers Countrywide

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Austbrokers Countrywide is a medium-sized insurance brokerage established in 1952. With more than 80 staff members across a number of specialty business units, Austbrokers Countrywide has more than 15,000 clients. It's backed by the AUB Group and its 50 insurance brokerages and underwriting agencies. Austbrokers Countrywide is focused on providing risk management advice and ensuring clients have appropriate levels of cover without being over- or under-insured. THE CHALLENGE Austbrokers Countrywide works in a document-intensive industry and needs to keep exceptionally tight control over documents and workflows. The business set a roadmap to transform its document management incorporating more automation to reduce administrative costs, develop consistent business processes, and deliver high-value customer interactions. The ultimate goal was twofold: to grow the business without adding staff members; and to become client-focused rather than administration-focused. AUSTBROKERS COUNTRYWIDE'S DIGITAL TRANSFORMATION INITIATIVE WITH M-FILES LEADS TO HIGHER LEAD CONVERSION RATES CASE STUDY DOCUMENT MANAGEMENT COLLABORATION WHY M-FILES? STREAMLINING PRO CESSES Company Austbrokers Countrywide Partner Upstream Industry Insurance Location Australia Why M-Files? Document management

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