Case Studies - EN

Case Study: ETHRA

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East Tennessee Human Resource Agency (ETHRA) is a nonprofit human resource agency providing services throughout the region that help families and individuals remain independent and find opportunities to succeed, including meal services, elderly care and services and transportation. Located in as many as 24 Tennessee counties, the organization oversees between 30 and 40 programs that are funded by state, federal and special grant dollars. With dozens of programs serving thousands of people, the organization was generating a lot of paper –more than they could handle. And because they were subject to multiple state and federal compliance regulations and regular audits, ETHRA was required to keep a large portion of its hard copy paper records, sometimes for up to 10 years. Meanwhile, ETHRA's storage space was rapidly shrinking and this physical paper-based storage model was becoming unsustainable. ETHRA IMPLEMENTS AN AWARD- WINNING INFORMATION MANAGEMENT PROGRAM WITH M-FILES CASE STUDY FROM PAPER-INTENSIVE TO PAPERLESS DOCUMENT MANAGEMENT RECORDS MANAGEMENT Company Name East Tennessee Human Resource Agency Partner Centriworks Industry Non-Profit Location United States WHY M-FILES? COMPLIANCE

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