Case Studies - EN

Case Study: thyssenkrupp Elevator

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• Drawing MFDs – an automated workflow auto-creates and names standard multi-file document (MFD) containers for submittal drawings • Creating drawing requests – once a drawing request is made, an automated workflow initiates the process of making the assignment. Deliverables and scheduling are all easily tracked within the system • Sending documents – a workflow automates the sending of "submittal drawings," as well as other supporting documents, to internal and external customers "M-Files is easy to configure, which allows us to save on development and integration costs," said Matthew Chelius, director, business operations. "This means we can keep our already overcrowded application portfolio from growing further. I wish all IT projects were so easy." THYSSENKRUPP ELECTRONICALLY TRACKS AND RESOLVES QUESTIONS FROM TEAM MEMBERS thyssenkrupp also configured M-Files to track questions and common requests from project teams. Team members can create questions within a database and import those questions as objects into the M-Files Vault. These objects synchronize with workflows to speed up the implementation of steps in thyssenkrupp's RFI process. M-Files alerts users of new questions in the database and facilitates obtaining a response from the appropriate person. What's more, the person who asks a question is entitled to have it resolved or to send the question back to the person who replied to receive further clarification or a more complete answer. thyssenkrupp also developed a workflow tracker that documents the flow of tasks or processes in the making of an elevator. The tracker notifies team managers, project managers and executive management of any missed deadlines, thus helping prevent project delays. M-Files provides a next generation intelligent information management platform that improves business performance by helping people find and use information more effectively. Unlike traditional enterprise content management (ECM) systems or content services platforms, M-Files unifies systems, data and content across the organization without disturbing existing systems and processes or requiring data migration. With the Intelligent Metadata Layer, M-Files breaks down silos by delivering an in-context experience for accessing and leveraging information that resides in any system and repository, including network folders, SharePoint, file sharing services, ECM systems, CRM, ERP and other business systems and repositories. Thousands of organizations in over 100 countries use M-Files for managing their business information and processes, including NBC Universal, Rovio and SAS. For more information, visit www.m-files.com. ABOUT M-FILES Website www.m-files.com Email sales@m-files.com UK Phone Number +44 (0)3300 889569 Finland Phone Number +358 3 3138 7500 USA Phone Number +972 516 4210 "M-Files has become a true enterprise-class solution for us," said Fuller. "We manage almost one million documents with M-Files. We have more than 500 users across seven departments – and we're growing. We have saved the equivalent of 900 trees and $1.5 million to date." - Mike Fuller, Developer / Analyst, thyssenkrupp "Today, we use our analytics-based tracker, which is built on the M-Files platform, to see how we can improve our processes," said Fuller. "We accomplish that by examining the most frequently asked questions, resolving them, and eliminating them as obstacles to efficient workflows." Fuller said that efficient workflows have "wiped out" unnecessary paper costs, solved issues relating to lost paper-based and electronic documents, eliminated more than 13 physical handoffs of documents between people and across departments, and increased project transparency. "M-Files has become a true enterprise-class solution for us," said Fuller. "We manage almost one million documents with M-Files. We have more than 500 users across seven departments – and we're growing. We have saved the equivalent of 900 trees and $1.5 million to date." He added that next steps include integrating the company's CRM, CPQ and ERP systems with M-Files for "back-and-forth" communications. "Eventually, we envision this system becoming the primary document management system for our jobs, from sold to shipped."

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