Case Studies - EN

Case Study: Microlink

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informa on management solu on with robust workflow capabili es, and worked with Microlink to configure and implement M-Files in only 10 weeks. With a metadata-based architecture that enables organiza ons to customize objects and proper es to meet the specific requirements of any business, Microlink was able to define the nomenclature and processes for every data element to fit their specific opera onal needs. "When we needed it most, Laminin Solu ons was able to quickly deploy M-Files to meet the changing needs of our largest corporate customers," said Dr. Nasser Siabi OBE, CEO of Microlink. Greater Insight into Case and Work Order Status Results in Improved Client Response Times With M-Files, Microlink now has complete control over the status of each case for all of its service delivery teams, which has significantly decreased the response time for customer queries and also enhanced its analytic reporting capabilities related to key performance statistics and compliance. With easy access to all of the information, status, history and documents associated with each case and work order, Microlink has seen a significant reduction in the time it takes to investigate queries and follow up on specific actions. By having greater control over managing and analyzing data about medical conditions, associated cost of support and types of intervention, Microlink has enhanced its overall quality of service while also improving its ability to comply with strict security requirements for managing sensitive personal medical data. M-Files also allows Microlink to extend direct web access to cases to key suppliers, providing instant updates and enhancements to service quality to its clients. "The case management and workflow capabilities in M-Files has significantly improved the control that we have over the deployment of each case, improved our service level performance for the completion of each step, and helped us to control our costs. M-Files has elevated our competitive advantage and the level of service we can offer our customers by enabling us to better address the special needs of their staff," said Dr. Siabi. About Laminin Solu ons Laminin Solutions is a business solutions company that provides technology tools and services to improve the value of information and reduce the cost of having it. As an approved M-Files document and content management solutions provider, the company deploys the easy to use, flexible and affordable business tool to drive the management of documents and information and the flow thereof through the business. For more information, visit http://lamininsolutions.com. About M-Files Corpora on M-Files enterprise content management (ECM) solu ons transform how businesses manage, secure and share informa on with a unique metadata- driven approach that organizes and processes content based on what it is, rather than where it resides. Thousands of businesses in over 100 countries use M-Files on-premise, in the cloud or in hybrid environments to improve produc vity and quality, and to ensure compliance with industry regula ons and standards, including companies such as AstraZeneca, Parker Hannifin and EADS. For more informa on, visit www.m-files.com. ■ M-Files Inc. 5050 Quorum Drive Suite 600 Dallas, TX 75254 Phone: 972-516-4210 Fax: 972-516-4211 M-Files Corporation Hatanpään valtatie 26 33100 Tampere Finland Phone: +358 3 3138 7500 Fax: +358 3 3138 7550 sales@m-files.com www.m-files.com ©2013 by M-Files Corporation. M-Files is a registered trademark of M-Files Corporation. All other trademarks are property of their respective owners. "M-Files provides Microlink with a case management solution that enables them to provide high-quality disability related management services. M-Files controls the progress of each case with full access to all the supporting documents, emails and key performance information, which delivers a heightened level of service and performance to Microlink's clients." -Le Roux Cilliers Solutions Director, Laminin Solutions

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