Case Studies - EN

Case Study: Microlink

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Founded in 1992, Microlink is Europe's leading provider of assis ve technology and disability related management solu ons. The company's mission is to empower individuals and organiza ons through the provision of the most innova ve and appropriate assis ve technology solu ons that enable them to connect with, access and achieve their true poten al. Microlink engages with organiza ons to provide end-to-end management services for their staff, which enables Microlink's clients to improve the overall support they provide to their employees who may require addi onal assistance. Volume of Cases and Work Orders Drive Need for Formal Case Management System Microlink manages each person requiring assis ve technology support as a separate case, and all of the related informa on about the individual -- their medical condi on and the ongoing support required and provided -- must be tracked. As each case progress over me, the state of comple on and details of all the ac vity related to comple on of the support must be carefully tracked and managed. As part of this process, Microlink is required to periodically monitor all informa on related to its compliance with service level agreements and to stay within agreed upon performance criteria. To support the management of each case, which includes the underlying work orders and related information of the employee and case statistics, it was vitally important for Microlink to implement a case management solution that could be deployed quickly and that was flexible enough to fulfill the various requirements of their corporate clients. With hundreds of new cases initiated every week, and numerous work orders created for each case, Microlink required a more effective solution for more closely monitoring the level to which their staff was involved in providing service. In addition to being able to establish a wide range of data fields for tracking every event for each individual they worked with, the company also needed a solution that could manage the status of each event and track the assignment and accountability for completion accordingly. Laminin Solutions Manages M-Files Deployment at Microlink Microlink engaged with UK-based business solu ons provider, Laminin Solu ons, to help the organiza on manage customer and case data more effec vely. Laminin Solu ons recommended M-Files, a powerful yet flexible Europe's Leading Provider of Disability Management Solutions Leverages M-Files for Case Management Success Story M-Files Inc. 5050 Quorum Drive Suite 600 Dallas, TX 75254 Phone: 972-516-4210 Fax: 972-516-4211 M-Files Corporation Hatanpään valtatie 26 33100 Tampere Finland Phone: +358 3 3138 7500 Fax: +358 3 3138 7550 ©2013 by M-Files Corporation. M-Files is a registered trademark of M-Files Corporation. All other trademarks are property of their respective owners. "M-Files provides full control of the case flow and the ability for us to 'slice and dice' our information from all angles in order to better analyze performance and produce weekly updates to our clients." -Dr. Nasser Siabi OBE CEO, Microlink

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