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Case Study: Kvika

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Iceland-based Kvika (formerly MP Bank) was founded in 1999 as an investment bank. A decade later in 2009, the organiza on opened its commercial banking opera on to provide Icelandic businesses, investors and individuals with banking services and comprehensive investment banking and asset management services. Upon launching its commercial opera ons, Kvika experienced a rapid expansion of its customer base, and quickly realized it needed a solu on to manage documenta on from the influx of new commercial accounts. "It was impera ve that the document management solu on we selected was versa le enough to be u lized across several departments, while also improving our ability to provide quality services to our customers in the most efficient manner possible," said Thorunn Bergsdo r, Quality Manager at Kvika. Document Management System Criteria: Easy to Implement, Easy to Use Kvika produces a large amount of paper files and signed documents, which all need to be scanned, organized and managed. The organiza on currently produces around 18,000 files a year, and an cipates that number to grow in the future. Iden fying a solu on that would help them gain greater control over their documenta on while not requiring a s ff learning curve for its staff was paramount. Also, the document management system had to be scalable and meet the requirements of all of its various departments. A er evalua ng several solu ons, Kvika selected the M-Files easy document management solu on as the founda on to effec vely organize and manage documenta on in their branch offices as well as in their loan and pension savings departments. In addi on, Kvika's risk department, legal team and internal audit division also have quick and easy access to customer records in M-Files. case study Kvika Manages New Commercial Accounts with M-Files Icelandic-based Bank Streamlines Loan Approval Process by Integra ng M-Files Easy Document Management with CRM System COMPANY BUSINESS ICELAND LOCATION INDUSTRY FINANCIAL SERVICES BANKING ON-PREMISES DEPLOYMENT DOCUMENT MANAGEMENT WHY M-FILES? $

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