R E S E A R C H N O T E
P R O G R A M : C O N T E N T M A N A G E M E N T & C O L L A B O R A T I O N
D O C U M E N T N U M B E R : U 9 1 J U L Y 2 0 2 0
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C O N T E N T M A N A G E M E N T
T E C H N O L O G Y V A L U E
M A T R I X 2 0 2 0
A N A L Y S T S
Barbara Z Peck, Evelyn McMullen
T H E B O T T O M L I N E
The Covid-19 pandemic has forced the acceleration of content management improvements,
including functionality and ease of use, making it more essential and valuable than ever.
Remote workers require access to data, with security and risk management assurance, and a
collaboration tool that is a 'single source of truth' for all information across an organization.
Last year's Value Matrix user feedback led with AI and ML automation, integration, capture,
and collaboration. This year, users reported similar priorities but with a greater focus on
straightforward integrations with core business applications and scalability as value drivers.
