Case Studies

End-User Service Quality Improves With NETSCOUT Visibility

NETSCOUT Case Studies

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E N T E R P R I S E l CASE STUDY l Customer Profile Ensuring the security, performance, and availability of their application services worldwide for this branch of the United States Military is a challenging mission for their IT and Security operations teams. This military branch is supported by hundreds of thousands of active-duty personnel and ready reservists, along with many thousands more civilian employees deployed in global locations. The criticality of swift, unencumbered communications to and from these service people and locations cannot be overstated, particularly considering that the safety and protection of US citizens may hang in the balance. Military branch personnel leverage their networked applications for multiple purposes, ranging from simple email, voice services, and video conferencing (unified communications & collaboration – UC&C), to enterprise resource planning (ERP) for ordering and delivering all their equipment, uniforms, food, and other supplies, just to highlight a few important services. Given the importance of these activities, IT and SecOps teams are ever diligent in helping deliver seamless, secure communications to all, regardless of the physical location. The Challenge The overriding mission of this organization's IT team is to optimize the availability, performance, and security of the applications, communications, and networking systems used between personnel around the world and departments and agencies they work with. This required: • Comprehensive network and application performance visibility • Continuous monitoring and automated remediation processes • Orchestration of security and network management systems OVERVIEW The Challenge • Needed end-user experience visibility throughout major, global environment • Needed both passive, packet-based monitoring as well as active transaction testing The Solution • nGeniusONE ® Service Assurance platform • InfiniStreamNG ® software and vSTREAM™ virtual appliances • nGenius ® PULSE with 2000 and 3000 series nPoint sensors • Software-based nGenius 5000 series Packet Flow Switches • NETSCOUT ® On-Site Engineers The Results • Improving end-user experience from remote locations with unique combination of passive and active visibility • Improved team collaboration and reduced MTTR End-User Service Quality Improves With NETSCOUT Visibility nGeniusPULSE Reduce MTTR for Application Issues Experienced at Military Remote Locations

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