Table Of Contents
Executive Summary 1
Key Findings 1
TEI Framework And Methodology 3
The Activate Customer Journey 4
Interviewed Organizations 4
Key Challenges 4
Key Results 5
Composite Organization 5
Analysis Of Benefits 6
Increased Profit From New Loans With Retained Customers 6
Increased Profit From Loans From New Customers 7
Unquantified Benefits 8
Flexibility 9
Analysis Of Costs 10
Subscription Fee To Jornaya 10
Implementation And Ongoing Management 10
Financial Summary 12
Jornaya Activate: Overview 13
Appendix A: Total Economic Impact 14
Appendix B: Endnotes 15
Project Director:
Richard Cavallaro
Project Contributor
Samuel Sexton
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