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Case Study - Southcoast Health

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How Southcoast Health Gained Better Service & Reduced Costs With OCI CASE STUDY Who is Southcoast Health? Southcoast Health was founded in 1996 as an affiliation of four hospitals-Charlton Memorial Hospital, St. Luke's Hospital, Tobey Hospital, and Southcoast Behavioral Health. The company also operates two cancer centers and seven urgent care facilities, serving nearly 720,000 residents. The Challenge With an extensive PeopleSoft footprint, Southcoast Health uses the finance, supply chain, human resources, and payroll applications. The company had been running the systems in a managed hosting environment, with the company's IT team managing the applications and the hosting provider managing the inf rastructure. Southcoast Health originally tried a hosted environment, but felt like it was holding them back. The hosting provider wanted Southcoast Health to conform to rigid processes, and it needed much more flexibility to manage its complex application ecosystem. The struggle to work within the confines of the hosting provider's processes prevented the IT team f rom accomplishing strategic tasks, like deploying new application functionality. Feeling more like a number than valued customer, it took weeks just to get critical tasks done that Southcoast Health needed in a matter of days. 1-855-739-3227 | Southcoast Health Reduced IT costs and constraints More flexibility and control over applications Enhanced application performance Southcoast Health gained the ability to execute mission- critical tasks on time and on their schedule. Faced with rigid processes and zero flexibility f rom its existing PeopleSoft environment, Southcoast Health was in need of a change. Southcoast Health turned to Navisite to modernize its PeopleSoft footprint.

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