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eBook - How a Top Professional Services Firm Tapped M-Files to Streamline Operations

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THE NEED FOR INFORMATION MANAGEMENT IN PROFESSIONAL SERVICES COMPANIES The professional services industry is one where knowledge is the product — knowledge that helps clients to better strategize, to solve problems, to accomplish specific business goals. As is often expressed, professional services firms sell no products, yet their services are so valuable to the health of their clients, they charge sizable premiums. In fact, revenue of business management consultants in the United States has been increasing steadily for the last five years, with steady growth expected. Knowledge-sharing is at the heart of professional services companies, and by extension their expertise in handling complex situations and steering clients down a sound and secure pathway by leveraging their unique expertise. Businesses cannot know everything and therefore, rely on specialists with practical experience to guide and support their business. Professional services companies — whether consulting, accounting, legal services or otherwise — stand to benefit immensely from an effective information management strategy. The benefits are innumerable, and they include: Improving customer experience. Establish a system of record for all of their client communication and collaboration. Store and tag Best Practice documentation to efficiently generate client deliverables. Protecting reputation. Ensure that sensitive information is safeguarded and doesn't fall into the wrong hands — either internally or externally. Productivity gains. Eliminate wasted time searching for documents or working with manual, repetitive processes. Remote access. Enable knowledge workers to find and manage information no matter where they are or which device they use. Seamless work environment wrought by integration of key systems. No more context-switching, moving from application to application to do work. In the following pages, you'll discover the journey of a leading professional services firm and how they realized all of these benefits and more by matching their information management solution to a well-developed strategy. How a Top Professional Services Firm Tapped M-Files to Streamline Operations & Enhance the Customer Experience

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