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CUSTOMER STORY - Argenta

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Sopra Banking Software is the partner of choice for more than 1,500 financial institutions worldwide. The rich variety of our solutions, the strength of our conviction and our passion for innovation enable us to support our clients on a daily basis and in their future projects, as well as in their goals regarding financial inclusion. Our customers, based in over 80 countries around the world, benefit every day from our technologies and software, as well as the expertise of our 5,000 employees. Sopra Banking Software is a subsidiary of the Sopra Steria Group, a European leader in consulting, digital services and software development. With more than 46,000 employees, the Sopra Steria Group generated a turnover of €4.43 billion in 2019. For more information, follow us on LinkedIn, Twitter & Instagram or visit www.soprabanking.com relationship between the two – we've also worked with Argenta on two other recent projects, transforming their integrated banking system and providing them with our Digital Banking Engagement Platform (DBEP). In April 2018, we helped Argenta to transform its core banking system from a highly custom solution to a full standard solution. This was not only a transformation of software, but also a brave transformation of mindset throughout the organization from "adapt" toward "adopt." And, with our help, Argenta has been fully compliant with the new PSD2 regulation since December 2019. This means Argenta publishes APIs for payment initiation services, account information services and card information services to any registered third-party provider. Sopra Banking Software successfully delivered this "As-a-Service" solution on time, allowing Argenta to be one of the first banks in Belgium to be fully exempted from "Screen Scraping" on the Belgian Market. There were, of course, challenges along the way. Processing speed was essential for the success of the project, as even the smallest of lags could impact multiple clients, as Argenta experienced in April 2018. But thanks to strong efforts on both sides, the issue was resolved, with the end-to- end response time in our solution reduced to an average of just 400 milliseconds. This meant the Instant Payment service could be fully delivered to Argenta in 2019. In October of that year alone, it was responsible for 890,348 outgoing Instant Payments from Argenta accounts, and the reception to them of 274,880 incoming payments from other financial institutions. We can only see these numbers rising, as Instant Payment becomes a new norm. T I M E L I N E April 2018 March 2019 December 2019 Argenta concludes a transformation of its core banking system Argenta becomes one of the first banks to offer Instant Payments to its customers Argenta becomes fully compliant with new PSD2 regulations

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