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The Digital Transformation Imperative

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3 Are You Ready for the Digital Economy? © 2020 Mirantis Inc. All Rights Reserved. Information is subject to change. | www.mirantis.com 01 While it may feel like an overused term, digital transformation is one of the top priorities for CIOs and CEOs today. According to a 2018 Gartner survey, 62 percent of CEOs have a management initiative or transformation program to make their business more digital. What's driving this trend? Customers Expect Digital-First Experiences Digital-first and online businesses such as Netflix, Uber and Amazon have raised customer expectations dramatically for every business. Whether someone is buying an airline ticket or life insurance, renewing a driver's license, going on a cruise or procuring construction services and materials for new stadium project, they expect to interact digitally. They expect you -- the supplier -- to know who they are, and have all the right information about them. Barriers To Competition Have Evaporated Global competitors have access to world-class talent, technology and processes. Startups can emerge in a matter of a few years and disrupt entire industries. In many cities, Uber and Lyft now dominate markets. You'd be hard pressed to find more than a few taxis at major airports. Internal Systems Are Increasingly Connected Internal systems increasingly connect with supply chain or customer-facing services. Core applications are under stress to be more flexible, real-time and drive competitive differentiation. Meeting customer expectations and remaining competitive means organizations must embrace rapid innovation. It means capitalizing quickly on opportunities to incorporate different data streams, and adding new capabilities to existing products, or creating entirely new digital services. " In a world where we can't predict the future and new competitors can come f rom many directions, we will win by being able to embrace change and reconfigure our priorities in real time." JAMES MCGLENNON EVP AND CIO Digital Transformation is an Imperative for Today's Business

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