Case Studies

DoD Agency Enhances Visibility Into Operations and User Experience With NETSCOUT

NETSCOUT Case Studies

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E N T E R P R I S E l CASE STUDY l Customer Profile This government agency provides highly specialized intelligence services that support the country's Department of Defense (DoD) efforts to safeguard the nation's citizens and resources. A field-proven information technology (IT) environment supports this agency's leadership and deployed personnel who serve in a variety of mission environments. The Challenge With emerging remote service delivery challenges resonating at even the highest level of DoD operations, this agency's IT visibility requirements had evolved as a result. That's where IT leadership had identified shortcomings in their currently installed solution – simply stated, that technology was not delivering network visibility as promised, nor visualizing user experience across agency operations. As a result, the agency turned to a government-standard solicitation process to formalize their next-generation network and application performance visibility and monitoring requirements, with those high-level technical specifications defining a need for an enterprise-ready solution equipped to provide: • Continuous monitoring of end-user experience from multiple perspectives • Real-time awareness of impairments detrimental to strategic, urgent, worldwide communications • Intuitive and compressed IT workflows that enabled rapid triage • Support for historical analysis and investigations based on full-packet captures OVERVIEW The Challenge • Evolving agency visibility requirements unmet by already-deployed IT tools • Vendor-neutral monitoring approach required to enhance ROI from IT toolsets The Solution • nGeniusONE ® Service Assurance platform, with smart analytics • InfiniStreamNG ® appliances, with ASI-generated smart data • nGenius ® 5000 series packet flow switches supporting 100GB network speeds The Results • Improved user experience across agency operations • Enhanced agency visibility and monitoring into mission-critical technologies DoD Agency Enhances Visibility Into Operations and User Experience With NETSCOUT Improves ROI Across Multi-Vendor IT Environment

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