E N T E R P R I S E
l CASE STUDY l
Customer Profile
This government agency provides highly specialized intelligence services that support the
country's Department of Defense (DoD) efforts to safeguard the nation's citizens and resources.
A field-proven information technology (IT) environment supports this agency's leadership and
deployed personnel who serve in a variety of mission environments.
The Challenge
With emerging remote service delivery challenges resonating at even the highest level of DoD
operations, this agency's IT visibility requirements had evolved as a result. That's where IT
leadership had identified shortcomings in their currently installed solution – simply stated, that
technology was not delivering network visibility as promised, nor visualizing user experience
across agency operations.
As a result, the agency turned to a government-standard solicitation process to formalize their
next-generation network and application performance visibility and monitoring requirements,
with those high-level technical specifications defining a need for an enterprise-ready solution
equipped to provide:
• Continuous monitoring of end-user experience from multiple perspectives
• Real-time awareness of impairments detrimental to strategic, urgent, worldwide
communications
• Intuitive and compressed IT workflows that enabled rapid triage
• Support for historical analysis and investigations based on full-packet captures
OVERVIEW
The Challenge
• Evolving agency visibility requirements unmet
by already-deployed IT tools
• Vendor-neutral monitoring approach
required to enhance ROI from IT toolsets
The Solution
• nGeniusONE
®
Service Assurance platform,
with smart analytics
• InfiniStreamNG
®
appliances, with
ASI-generated smart data
• nGenius
®
5000 series packet flow switches
supporting 100GB network speeds
The Results
• Improved user experience across agency
operations
• Enhanced agency visibility and monitoring
into mission-critical technologies
DoD Agency Enhances Visibility
Into Operations and User Experience
With NETSCOUT
Improves ROI Across Multi-Vendor IT Environment
