Use Cases

Pharma Improves Multi-Vendor UC Performance With NETSCOUT


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E N T E R P R I S E l CASE STUDY l Customer Profile This U.S. pharmaceutical company is in a sustained corporate expansion mode, enabling the business to bring-to-market enhanced solutions for disease management, improved outcomes, and patient engagement. The information technology (IT) leadership team's multi-year business partnership with NETSCOUT has enabled them to address open compute initiatives, roll out government-affiliated pharma programs, and improve end-user experience and business service reliability. All of these project wins relied on NETSCOUT's unified visibility plane and vendor-neutral smart analytics. The Challenge Like every company, the pharma moved to a hybrid workforce in response to the COVID-19 pandemic, and remote workers have continued reliance on voice, video, and conferencing solutions for everyday work activities. As part of an ongoing vendor tools rationalization effort, the pharma's standardization activities resulted in transitioning from their Avaya environment to the Cisco Unified Communications Manager (UCM) solution, which offered an integrated collaboration infrastructure for voice and video calling, messaging, and mobility. For the Unified Communications (UC) and Voice IT teams, the move from Avaya to Cisco UCM caused some visibility and monitoring gaps to surface in a UC solution long used by the Voice team to ease deployment of end-to-end service management across their integrated voice network. These visibility and monitoring gaps eventually prompted UC and Voice teams to make service calls to IT operations for troubleshooting and resolution assistance. OVERVIEW The Challenge • UC performance impacted by network traffic visibility issues • Resultant gaps in IT Operations and Voice/UC troubleshooting The Solution • Previously deployed nGeniusONE ® Service Assurance platform • NETSCOUT ® Certified InfiniStreamNG ® software appliances • nGenius ® Packet Flow Operating System software for Certified PFS 7000 series appliances The Results • Unified visibility, packet access enhanced third-party UC technology performance • Improved end-user voice and video experience for hybrid workforce Pharma Improves Multi-Vendor UC&C Performance With NETSCOUT Software-Based Unified Visibility Elevates ROI From Installed Voice & Video Solutions

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