Case Studies

Airline Ensures Application Performance in AWS With NETSCOUT Visibility

NETSCOUT Case Studies

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E N T E R P R I S E l CASE STUDY l Customer Profile This North American based airline carrier is one of the top 25 largest in the world, serving an average of more than 4 million customers monthly. For scheduled or charter flights, passengers or cargo, this air carrier's thousands of employees and more than 250 planes ensure the safe and comfortable arrival at hundreds of airports on six continents. Adoption of digital transformations in recent years has improved their ability to be a competitive player in the industry and to support passenger quality of experience. It has also meant they depend on their global network to support their operations in global airports, regional data centers and call centers, and airport suites and lounges. The Challenge The airline moved from a legacy reservation system traversing its internal network to a fully integrated global, complex hybrid system. The multiple applications include loyalty membership, passenger reservations, flight closures, and more - all flowing between Equinix data centers, Amazon Web Services (AWS) and Microsoft Azure cloud environments, as well as SaaS providers located all over the world. In this architecture, AWS is the ""middleware" that links all of the information and transactional flows together. One of the unique aspects of this complex architecture is that their main airline reservation system runs in a Lambda serverless environment within AWS, which meant the airline lacked visibility to verify availability and performance of their applications. Because of the business-critical importance of this new reservation system and the impact on their users' experience, the airline needed to continuously verify the availability of the services and react quickly to identify, triage, and resolve any issues before customers were impacted… or even noticed. OVERVIEW The Challenge • No visibility to availability of critical reservation application in AWS serverless environment • Need quick identification and resolution to issues The Solution • nGeniusONE ® with ISNG and vSTREAM™ • nGenius ® PULSE with nPoints • NETSCOUT ® Visibility as a Service (VaaS) The Results • Assurance of availability and performance of application in AWS Cloud • NETSCOUT VaaS team delivers insights and support to identify and resolve issues Airline Ensures Application Performance in AWS With NETSCOUT Visibility nGeniusPULSE Identifies Degradations With Unique Analysis in AWS Lambda Environment

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