Success will require both preparation and flexibility.
Having a robust and open CBS to
accelerate digitization will be key.
Providing a completely mobile
customer experience from the
moment of enrollment will be
imperative in the future.
Distributing mobile products
independently or with established
partners is an opportunity to push new
offerings and tap into impressive growth.
Switching in-house servers and data
storage facilities to cloud services
will be critical going forward.
Adopt "omnichannel" digital, end-
to-end solutions between mobile
applications and legacy systems to
meet the challenges of automation
and TCO reduction.
Modernize core
banking technology
Become mobile-first
Scale mobile money offers Embrace cloud technology
Adopt proactive
API management
Source: A commissioned study conducted by Forrester Consulting on behalf of Sopra Banking, August 2020.
01/ Mobile banking
maturity in Africa
02/ Unpacking the data
03/ Planning the future
04/ Five winning practices
05/ A new era of African
banking
How can African banks best manage risk and capital to address immediate hurdles and
capitalize on future opportunities?
