01/ Mobile banking
maturity in Africa
02/ Unpacking the data
03/ Planning the future
04/ Five winning practices
05/ A new era of African
banking
Despite explosive growth in recent years, many African mobile money markets
are still relatively immature.
Source: A commissioned study conducted by Forrester Consulting on behalf of Sopra Banking, August 2020.
50%
38%
25%
Just half of African financial institutions believe their digital
banking experience meets their customer's needs.
The estimated percentage of African mobile money
market users compared to the total population.
... of African banks report that more than half of their
customer base leverages digital or mobile channels.
