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Hidden Valley Lake Association Case Study

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Improving Resident Services And Transparency With Axon HOA Case Study: Hidden Valley Lake Association THE MISSION Hidden Valley Lakes Association (HVLA) serves approximately 7,000 residents in Northern California. The community functions much like a self-contained city, and residents depend on the association to provide services such as maintenance, amenities and security. THE CHALLENGE From a security perspective, HVLA has adopted a tech-forward approach. The primary concern is to protect the due process rights of its residents while providing exceptional service and safety. Charles Russ, Director of Public Safety, and Sergeant John Drago were challenged with being able to provide complete transparency into incidents to demonstrate to residents that they were being served with the utmost professionalism and that their due process rights were always respected. Before implementing Axon, HVLA encountered several incidents where an encounter between security and a resident led to claims that were difficult to dispel or verify. Some of these situations led to costly litigation that came down to a he said, she said scenario which rarely lead to a positive outcome "All residents are informed that responding officers will be equipped with cameras, and as a result we've seen a reduction in fraudulent claims since residents now understand the potential consequences." - Charles Russ, Director of Public Safety THE SOLUTION Axon body cameras are enabling HVLA to effectively de-escalate any tense situations, provide complete transparency into any questionable encounters, and easily dispel any false claims to decrease liability. The Axon Network makes the entire process simple, from capturing video to automatic uploading and storage of data. The security staff at HVLA can focus on providing top notch service and let Axon technology take care of capturing any incidents that may need to be recalled later.

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