Case Studies - EN

Case Study - Change Management

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Firstly, they ensured they had executive buy-in with the development of their data governance policies. Thereafter, they developed some key communication tools to help roll out the project and encourage user adoption. COMMUNICATION IS THE KEY The company focused on creating the right types of messages to suit their company culture. They used multiple communication mediums to convey the same message as different people consume information in different ways.This included developing a project information website. The website contained training videos, an M-Files 101 introduction training course, as well as tips and tricks for ease of use. Along with this, they ensured there was frequent communication via email, on the company Intranet, and placed posters with relevant information around the office. All these initiatives were taken with the M-Files users in mind. The mission was to keep them informed and make sure they had sufficient guidence to embark on this new journey. After putting the communication plan into action, they requested feedback from their staff to ensure user adoption targets were being achieved. These check-ins were done to determine what the users liked or disliked about the M-Files solution and if any tweaks were recommended after it was used for its intended purpose. They scheduled frequent check-ins with their business units who were required to use the M-Files solution regularly. These check-ins were conducted at the end of the first month of project launch, then six months after, and finally on its one-year anniversary. They sent out satisfaction surveys and held informal check-ins with their business units. Along with that, they measured key metrics like number of new objects created, user logins, etc., to gain a clear understanding of user adoption. When asked what advice he would give to other companies who are in the M-Files project development phase, the interviewee said, "I would recommend to, start early, plan early, communicate often, and get executive buy-in. Try to make the content fun and engaging." The company used multiple communication mediums to convey the same message as different people consume information in different ways: • project information website • training videos • company intranet • e m a i l s • p o s t e r s

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