Contact center

© 2021, Amazon Web Services, Inc. or its Affiliates. Why Contact Center Customers Choose Amazon WorkSpaces and Amazon AppStream 2.0 © 2021, Amazon Web Services, Inc. or its Affiliates. Rahul Gupta Principal Technical Product Manager March 16, 2021

• Slide Number 1
• Learning Objectives
• Contact centers serve many different customer needs
• Slide Number 4
• …which leads to unique business challenges
• Slide Number 6
• AWS EUC on Availability
• AWS EUC on Agility
• AWS EUC on Agent Productivity
• AWS EUC on Security and Compliance
• AWS EUC on Cost Optimization
• Contact center customers are choosing AWS EUC today
• Slide Number 13
• The right solution for your needs
• Next steps
• Thank you!