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R E S E A R C H N O T E P R O G R A M : C O N T E N T M A N A G E M E N T & C O L L A B O R A T I O N D O C U M E N T N U M B E R : V 1 1 1 J U L Y 2 0 2 1 ©2021 Nucleus Research Inc. | 100 State Street, Boston, MA, 02109 | +1 (617) 720-2000 | 1 C S C T E C H N O L O G Y V A L U E M A T R I X 2 0 2 1 A N A L Y S T Evelyn McMullen T H E B O T T O M L I N E Events of the past year have led to a widespread transition to remote and hybrid work structures. This shift highlighted the need for organizations to modernize their content management and collaboration tech stacks to ensure their ability to remain productive both in and out of the physical office. Leaders in the content services space are making investments in internal and external collaboration, workflow automation, and security to meet customer's requirements and remain competitive amid a shrinking market. Nucleus expects standalone, niche providers to either be acquired by full-suite players or cease to exist over the next year.

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