R E S E A R C H N O T E
P R O G R A M : C O N T E N T M A N A G E M E N T & C O L L A B O R A T I O N
D O C U M E N T N U M B E R : V 1 1 1 J U L Y 2 0 2 1
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C S C T E C H N O L O G Y V A L U E
M A T R I X 2 0 2 1
A N A L Y S T
Evelyn McMullen
T H E B O T T O M L I N E
Events of the past year have led to a widespread transition to remote and hybrid work
structures. This shift highlighted the need for organizations to modernize their content
management and collaboration tech stacks to ensure their ability to remain productive both
in and out of the physical office. Leaders in the content services space are making
investments in internal and external collaboration, workflow automation, and security to
meet customer's requirements and remain competitive amid a shrinking market. Nucleus
expects standalone, niche providers to either be acquired by full-suite players or cease to
exist over the next year.
