Case Studies

Achieving Elusive Live Streaming Video Quality With NETSCOUT

NETSCOUT Case Studies

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E N T E R P R I S E l CASE STUDY l Customer Profile This media company is internationally renowned for their high-quality broadcast, real-time video streaming, and film presentation services. Like many media industry leaders, the company was required to modify both their business and service delivery models to respond to the safety and logistical demands associated with the COVID-19 pandemic, all without any disruption to their direct customers or partner affiliates' subscribers. The company is a long-time NETSCOUT customer, who has assured reliable video and audio quality for real-time event presentation with the nGeniusONE platform and InfiniStreamNG (ISNG) appliances. The Challenge In preceding years, the company had made significant investments to enhance real-time, high- quality video streaming service delivery across their own business platform, as well as those of numerous partner affiliates. While this mix of platforms offered wide-ranging access options to customers, there was one consistent theme that prevailed, irrespective of subscription model – any video or audio glitch during a real-time performance was to be avoided at all costs. With these baseline operational guidelines in mind, the company adopted a no-expense- spared approach to assuring live streaming quality, as these platforms represented a continued growth opportunity. In part, these business demands prompted the company to expand their information technology (IT) footprint to include Equinix Co-located (Co-lo) data centers, with the assumption this expanded network presence would reduce the potential for video and audio latency. With this updated architecture, video from live cameras at the event was fed to one of Equinix Co-lo's, which then redistributed video and audio to a primary data center. OVERVIEW The Challenge • Inability to capture live stream video packets jeopardized real-time event presentation quality. • Executive-level requirements for post-event media quality reporting. The Solution • nGeniusONE ® Service Assurance platform • InfiniStreamNG ® smart visibility appliances • NETSCOUT ® Visibility as a Service The Results • Improved live stream video service quality and troubleshooting. • Executive-level visibility into event-by-event video quality performance, both in real-time and post-broadcast operations. Achieving Elusive Live Streaming Video Quality With NETSCOUT Media Company Assures Real-Time Event Broadcast and Streaming Quality for Subscribers

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