Fact Sheets

One-click Telephony Integration

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Avaya OneCloud™ Avaya and Google Cloud Revolutionize Telephony AI Enablement One-Click Telephony Integration lets you combine AI Virtual Assistants and Contact Center Virtual Agents built with Google Cloud Dialogflow with Avaya's CPaaS network, simply and easily, by just following a few basic steps. It is an incredibly powerful and easy way to activate AI on IVR services, on existing lines, or add AI to a new toll-free number. In just a few minutes from your desktop, without the need for any manual intervention or consultation, you can digitally transform your business with AI. Key benefits • Rapidly connect virtual agents to solve current business problems. • Increase customer satisfaction and drive increased return on investment. • Answer more customer calls faster with Virtual Agent service. • Any existing IVR can be AI enabled, adding intelligence and automation. • Cloud architecture means you never run out of capacity, and only pay for what you use. • New lines can be added, and AI enabled just as easily. • Support for 54 countries and 118 languages and variants. Create an AI Virtual Assistant and connect it rapidly to a phone number and digital channels including Voice, SMS and MMS. One-Click Telephony Integration avaya.com 1

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