Case Studies

Assuring Pharma Business Operations With NETSCOUT Smart Edge Monitoring

NETSCOUT Case Studies

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E N T E R P R I S E l CASE STUDY l Customer Profile This leading biopharmaceutical company develops diversified, essential products that improve quality of lives for millions of patients around the globe. The company's commitment to sustaining world-class Research & Development (R&D) and business operations during the initial stages of the global pandemic helped them achieve double-digit revenue increases for their most recent fiscal year. The Challenge Business growth caused associated expansion across network, cloud service, data center, and, thanks to hybrid workforce transitions, client service edges. With IT Operations required to successfully visualize these environments to assure pharma services delivery, there was a brighter spotlight on the vendor tool used to monitor the company's network and service infrastructure. Historically, the tool's visibility limitations forced IT teams to work reactively when it came to troubleshooting and remediating service delivery issues. With that tool's lack of situational awareness, when an incident did occur, IT leadership was required to notify research teams, data scientists, and external users about associated impacts, which only served to further expose the criticality of these concerns to company executives. Another concern for an IT Operations team charged with managing company data in all forms would be seen in one particular network microburst occurrence. Since the vendor tool was unable to provide meaningful visibility into root cause necessary for remediation, that microburst translated into unexplained data loss related to dropped network packets. OVERVIEW The Challenge • Vendor network monitoring tool blind spots led to reactive troubleshooting and business disruptions • Near-term application migration challenged by visibility limitations The Solution • NETSCOUT ® Smart Edge Monitoring Solution, with nGeniusONE ® , InfiniStreamNG ® , & vSTREAM ® smart visibility appliances, and nGenius ® PULSE with nPoint sensors for synthetic user experience testing The Results • Proactive monitoring, improved troubleshooting, enhanced service reliability and user experience • Application migration advanced with confidence Assuring World-Class Pharma Business Operations With NETSCOUT Smart Edge Monitoring Improved Service Edge Visibility Enhances Access, Reliability, and End-User Experience

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